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ChatComm is managed by iXP in a
public-private partnership, answering 90
percent of 9-1-1 calls within 10 seconds
and processing 90 percent of those calls
for dispatch within 60 seconds.
For residents who live within the
city and those who commute to Sandy
Springs daily for business, the PPP
model is proven to provide the City with
lower costs, higher performance and a
greater degree of accountability.

fast facts
In its first eight years since
incorporation, the City has made a
government Springs’ infrastructure. Among the
considerable investment in Sandy

improvements:
168 miles of roads have been paved
32+ miles of sidewalk installed
930 storm water repairs
129 signals controlled by the Traffic
H onest, Efficient and with the provision of safety response City of Sandy Springs City Hall
Management Center
$18 million in recreation facilities
More than $185 million in funded
Responsive are the
services. Sandy Springs retains a public-
capital projects
guiding principles
private partnership with Rural Metro
integrated within the
Ambulance Service, guaranteeing its
city government
residents emergency response times
City’s core operations.
less than eight minutes. Response
Incorporated in 2005,
the City of Sandy Springs operates as a
Council/Manager form of government
Sandy Springs, GA 30350
City’s choice for delivery of 9-1-1 call
770-730-5600
with Mayor and Council overseeing was also a driver in determining the 7840 Roswell Road, Building 500
services. In partnership with the city of
policy, and oversight of day-to-day Johns Creek, Sandy Springs created the www.sandyspringsga.gov
operations under the City Manager. Chattahoochee River 9-1-1 Authority Mayor Rusty Paul:
The City utilizes a public-private (ChatComm) in 2009. The two primary 770-730-5600
partnership model, resulting in the performance requirements are call City Manager John F. McDonough:
state’s lowest per capita ratio of answer time and call processing time. 770-730-5600
municipal employees to residents.
With the exception of public safety
(police and fire) and the City
Manager’s executive team, all city
services – Public Works, Community
Development (Planning & Zoning and
Code Enforcement), IT, Finance, Courts,
Communications, Recreation and Parks,
Economic Development, Municipal Court
and Call Center operations – are carried
out with the help of private contractors.
This business model fosters a proactive,
responsive and efficient approach to
providing city services.
In addition, the City employs Veterans Day Celebration
collaborative partnerships to assist

Sandy Springs/P Sandy Springs/Perimeter Chamber of Commerce • www.sspchamber.org • 678.443.2990 23
Sandy Springs/Perimeter Chamber of Commerce • www.sspchamber.org • 678.443.2990erimeter Chamber of Commerce • www.sspchamber.org • 678.443.2990